Introduction
At Kitaab Sansar, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our return policy outlines the conditions and process for returns and refunds.
Return Eligibility
You may return an item if:
- The item is in its original condition, unused, and with all packaging intact.
- The return request is made within 7 days of receiving the order.
- The item was damaged during shipping or you received the wrong item.
Non-Returnable Items
Certain items cannot be returned, including:
- E-books and digital products
- Clearance or discounted items (unless defective)
- Items that have been used or are not in their original condition
Return Process
- Initiate a Return: Contact us at kitaabsansarnepal@gmail.com with your order details and reason for return.
- Approval & Shipping: If your return is approved, we will provide instructions for shipping the item back.
- Inspection & Refund: Upon receiving and inspecting the returned item, we will process your refund or exchange within 7 business days.
Refund Policy
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part.
- In case of an exchange, the replacement item will be shipped after we receive the returned item.
Contact Us
If you have any questions regarding our return policy, please contact us at:
Email: kitaabsansarnepal@gmail.com
Website: www.kitaabsansar.com
Last Updated: March 10, 2025
